Shipping & Returns
Shipping Policy
At Vint Tech Buy, we aim to dispatch all orders as quickly as possible.
Order Processing
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Orders are typically processed within 1–2 working days.
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Orders placed on weekends or bank holidays will be processed on the next working day.
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During busy periods, processing times may be slightly longer, but we will always aim to dispatch your order as quickly as possible.
Delivery
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We use trusted UK courier and postal services to ensure your order arrives safely.
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Delivery times vary depending on the service selected at checkout.
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Once your order has been dispatched, you'll receive confirmation and tracking information (where available).
Delivery Issues
If your parcel is delayed, damaged, or arrives with missing items, please contact us as soon as possible so we can investigate and resolve the issue.
Please ensure your delivery address is correct before placing your order. We cannot accept responsibility for delays or additional costs caused by incorrect address details.
Contact Us
If you have any questions about your order or delivery, we're always happy to help.
Return & Exchange Policy
Returns Policy
We want you to shop with confidence at Vint Tech Buy.
Whilst all sales are final, we offer a 14 day returns policy if you feel your items are significantly not as described, damaged in transit or arrive with fault that were not previously described,damaged in transit or arrive ith faults not previosuly described.
Return Conditions
To be eligible for a return:
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The item must be returned within 14 days of delivery.
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It must be unused and in the same condition you received it. Where applicable sealed item must return unopened.
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It must include all original packaging, accessories, manuals, and any promotional items where applicable.
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Proof of purchase and damage is required.
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Where applicable , items marked with void/warranty stickers must still be intact.
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We reserve the right to refuse and return/refund that doesn't meet our returns policy and dispose of any returns at our discretion.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery. We'll work quickly to resolve the issue by offering a refund or replacement where appropriate.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method.
Exchanges
We do not offer exchanges.
If you'd like a different item, please return your original purchase (if eligible) for a refund and place a new order.
Return Postage
Unless the item is faulty, damaged, or sent in error, customers are responsible for the cost of returning items.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain products may not be eligible for return unless they are faulty. Any such exclusions will be clearly stated on the product listing.